Service Pricing

No, your presence is not required during your professional house cleaning service. In fact, most of our customers are away from home while we perform the cleaning. You have the option to leave us a spare key, which we will securely store in a lockbox, or provide access through a garage or door code.

Kindly ensure that any clothing and clutter are cleared from the floor and surfaces designated for cleaning. Our teams come equipped with their cleaning supplies and tools, and they will meticulously clean your home according to the chosen cleaning package. If you’ve selected the Premium Cleaning package, our housekeepers will also handle bed linens, replacing them with clean ones if provided.

All our professional cleaners undergo rigorous hands-on training, where they learn the DoubleTime systems that contribute to our success. Moreover, each cleaner is subjected to comprehensive background checks, bonding, and insurance before joining our team. The individuals responsible for cleaning your home or facility are highly skilled professionals, and we are dedicated to selecting the most qualified candidates with great pride.

We strongly advise scheduling a Deep Clean for new customers or those who haven’t received professional cleaning services in the past few months. You can discover further details about our Deep Clean offering on our Services page.

We are committed to the quality of our service. If, for any reason, you are not completely satisfied, please reach out to us within 48 hours, and we will reassess the situation. We will make every effort to meet your expectations. In the event that a return visit is deemed necessary, we kindly request a minimum notice of 72 hours to make the necessary arrangements.

Occasionally, opting for an hourly service might be a suitable choice. When scheduling hourly services, we require a minimum booking of 4 hours. This option is typically reserved for exceptionally large residences, situations where only a few rooms need attention, or homes with extensive clutter or dirt. Please be aware that our hourly service does not come with a re-cleaning guarantee, and we won’t be able to return for additional cleaning sessions if this option is chosen.